Booking spa appointments
Peak hours are often late afternoons and weekends (especially
Saturdays), so book as far in advance as possible in order to ensure
getting the particular time, day, and therapist you want. It's easiest
to accommodate you during off-peak hours, which are often in the
mornings and mid-week. If you will be attending the spa with a gift
certificate, it is a good idea to mention it so that the spa can advise
you of any policy that may affect its use.
If possible, leave your jewelry at home as you will not need it for
your day spa visit. If however, you have brought valuables, make
certain that they are secure. If you choose
instead to take them with you to your treatment, be mindful of not
leaving them behind.
Communicating your preferences If you want the therapist/stylist to go deeper or be gentler, let her know. Also, feel free to ask questions. Your therapist/stylist will
appreciate knowing your thoughts and clarifying any issues you may
have. Pregnancy or Medical conditions
Be sure to mention any medical information when you book an
appointment. Certain treatments may not be advisable for you. Also,
before your treatment begins, let your therapist or esthetician know of
any medical concerns. Tell the technician if you're wearing contact
lenses before you have a facial.
It is never required that you are unclothed in front of anyone at our
day spa. Therapists are well
trained in the "art of draping" which means that they leave the
treatment room while you get under the sheet on the massage table, and
they keep you covered at all times except for the area of the body they
are massaging. They also leave the treatment room before you get up
from the table.
Sun and spa going
Try to avoid the sun on the day of treatment and, in some cases, the day after. And always wear sun protection!
Don't feel pressure to communicate with your therapist
In the Spa, silence can be golden and provide a relaxing and meditative
atmosphere. If you feel like chatting, we'll chat. But if you want to
escape in silence, we wholeheartedly support you!
Your Spa treatment fee does not include gratuities. Between 15 and 20
percent for each person who gave you a service is customary, but you
may of course leave more or less, depending on the quality of the
service. It's easiest to leave the tip at the reception desk when you
pay your bill rather than giving it directly to the therapist. We
provide small tipping envelopes at the front desk or you can add
gratuity onto your credit card or personal check.
All will agree: time is our most valuable asset. Please provide at
least 24 hours notice if you need to reschedule or cancel a treatment.
This gives the day spa enough time to fill the slot. The spa needs to
pay its therapists even if a client doesn't show up. "No shows" will be charged in full for the treatment scheduled.
If a check is refused by the bank, we will assess a $15 service charge.
Product Returns or
We will gladly accept any retail product return for store credit so
long as the return is within 60 days of purchase and is accompanied
with proof of purchase.
To maintain our serene atmosphere, we ask that you not bring children
to the Spa. We do, however allow children to enjoy certain facial and
nail treatments under the following guidelines: Children under 16 must
be accompanied by an adult and all children under the age of 18 must
have an adult sign their initial consultation form. Children under the
age of 18 are not permitted to have any body treatments or massages.
Unfortunately no children under the age of 13 are permitted in the spa.
This is a professional Spa establishment
Our trained therapists and aestheticians are here solely to help
improve your health, body and psyche. If a therapist ever feels that a
client is behaving inappropriately, they are authorized to stop the
Thank You Club
Our Thank you club rewards regular clients with many benefits - ask our Spa Coordinator for details and sign up now!